Terms & Conditions

Last updated: March 2026

1. Interpretation

"HomeGlow AI" refers to the HomeGlow AI platform and service, operated as a subsidiary of Capture Video Productions (Pty) Ltd (Registration No. 2017/125659/07), hereinafter referred to as "we", "us", or "our".
"You" or "your" refers to any individual or entity that registers for or uses the HomeGlow AI platform.
"Service" refers to the AI-powered photo editing platform available at homeglow-ai.com, including all features, tools, and content provided therein.
"Credits" refers to the in-platform currency used to submit photo editing jobs.
By creating an account or using the Service, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

You must provide accurate, complete, and current information when creating your account, and keep it up to date.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us immediately of any unauthorised access to or use of your account.
You may not share your account with, or transfer it to, any other person or entity.
We reserve the right to suspend or terminate your account at any time if we reasonably believe these terms have been violated.

The Service operates on a credit-based system. Credits may be purchased through the platform at the rates displayed at the time of purchase.
Credits are non-transferable and have no cash value.
New accounts receive a complimentary starting credit balance at our discretion. We reserve the right to amend this at any time.
No refunds will be issued for credits consumed by AI editing jobs, regardless of the output quality or whether the result met your expectations. AI-generated outputs are inherently variable in nature and we cannot guarantee specific results.
Credits are non-refundable once a job has been submitted to the AI pipeline, whether the job succeeds, fails, or produces an unexpected result.
Purchased credits that have not been used are non-refundable except where required by applicable South African consumer protection law.
We may adjust credit pricing with reasonable notice. Any such changes will be communicated via email or in-platform notification.
All amounts are subject to VAT at the applicable rate where required by South African law.

You retain ownership of any original photos you upload to the Service.
By uploading images, you grant us a limited, non-exclusive licence to process those images solely for the purpose of delivering the requested edit.
AI-edited outputs generated by the Service are provided to you for your personal and commercial use, subject to these terms.
You must not upload images that you do not own or have the right to use, or that contain unlawful, offensive, or infringing content.
We own all intellectual property in the Service itself, including the underlying AI models, software, design, and branding. You may not copy, reverse-engineer, or create derivative works from any part of the Service.
We may use anonymised, aggregated usage data to improve the Service and develop new features.

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations.
You must not use the Service to process images that are defamatory, obscene, fraudulent, or that infringe on the rights of any third party.
You must not attempt to disrupt, overload, or compromise the security or integrity of the Service or its underlying infrastructure.
You must not resell, sublicense, or otherwise commercialise access to the Service itself without our prior written consent.
You must not attempt to reverse-engineer, decompile, or extract the source code of any part of the Service.
We reserve the right to suspend or terminate access immediately and without notice for any material breach of this section.

We strive to keep the Service available and performant at all times, but we cannot guarantee uninterrupted access. Planned maintenance will be communicated in advance where practicable.
We are not liable for any loss or damage arising from service downtime, technical interruptions, or circumstances beyond our reasonable control.
You are responsible for maintaining your own copies of any images you upload or download. While we take reasonable steps to protect stored data, we accept no liability for data loss.
We may update, modify, or discontinue features of the Service from time to time, with reasonable notice where practical.

The Service and all AI-generated outputs are provided on an "as is" basis. We make no warranties, express or implied, regarding the accuracy, suitability, or quality of any AI-generated output.
We are not liable for any direct, indirect, incidental, consequential, or special loss or damage arising from your use of the Service or reliance on any output produced by it.
You indemnify us against all losses, costs, and claims arising from your use of the Service, including any breach of these terms or infringement of third-party rights.
To the extent permitted by law, our total liability to you in connection with the Service shall not exceed the value of credits purchased by you in the three months preceding the relevant claim.
Nothing in these terms excludes liability that cannot be excluded under the South African Consumer Protection Act or other applicable law.

You may close your account at any time by contacting us. Unused credits at the time of closure are non-refundable unless required by law.
We may terminate or suspend your account with written notice, or immediately in cases of material breach of these terms.
Upon termination, your data will be made available to you for export within 10 working days, after which it may be deleted from our systems.

We process your personal information in accordance with our Privacy Policy and in compliance with applicable data protection legislation.
By using the Service, you consent to the collection and processing of your personal information as described in our Privacy Policy.

These terms are governed by the laws of the Republic of South Africa.
We encourage resolution of any disputes informally in the first instance by contacting us at info@capturevideos.co.za.
If a dispute cannot be resolved informally within 14 working days, the parties agree to attempt mediation before resorting to arbitration or litigation.
You consent to the jurisdiction of the South African courts for any proceedings arising from these terms.

We may update these terms from time to time. We will notify you of material changes by email or in-platform notice at least 30 days before they take effect. Continued use of the Service after that period constitutes acceptance.
If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.
These terms constitute the entire agreement between you and HomeGlow AI with respect to the Service.
HomeGlow AI is a subsidiary of Capture Video Productions (Pty) Ltd, Reg. 2017/125659/07, VAT No. 4230277701, 41 5th Street, Voelklip, Hermanus 7200, South Africa.

Questions? Contact us at info@capturevideos.co.za